In a recent action learning and leadership development quarterly poll, a large % of leaders stated that "ensuring the best call center mid-level leadership acumen possible" was keeping them up at night.
A small % increase in call center leadership acumen can boost inside sales profits by as much as 50%. Research has shown that satisfied customers lead to greater sales growth.
Read more about some of the best action learning and leadership development programs, call center practices and make the link between industry leading inside sales revenue growth and service...
Showing posts with label Leadership Development. Show all posts
Showing posts with label Leadership Development. Show all posts
Leadership Development Gaps
A recent survey published in leading talent management magazine identified some pretty alarming leadership skill gaps.
Thinking about your leadership teams, are gaps evident in the areas of:
• Thinking strategically?
• Engaging employees?
• Facilitating change?
If yes to any of the above, is your organization employing the best action learning and leadership development practices to fill these skill gaps?
Thinking about your leadership teams, are gaps evident in the areas of:
• Thinking strategically?
• Engaging employees?
• Facilitating change?
If yes to any of the above, is your organization employing the best action learning and leadership development practices to fill these skill gaps?
Search for the Right Action Learning & Leadership Development Resource. Right Now.
Introducing a powerful new Search Tool to help you track down the right Action Learning & Leadership Development Best Practice Resource right now. Search this blog and the vast collection of corporate training communities and related best practice blogs with a single click.
Step 1 - Locate the Search Tool to the right of this post
Step 2 - Type your keyword search phrase. eg. Performance Culture
Step 3 - Click Search
Step 4 - Review the results, sorted by:
This Blog | Sites Linked to this Blog | Recommended Blogs
See illustration below. Enjoy.
Leadership Development Research Study Results
Over the course of the past 12 months, we conducted an online research study where visitors to our website were anonymously surveyed across an area of topics related driving executive development & leadership development through investments in human capital. In particular, one such survey asked respondents the following question:
What is the most important activity to transfer training?
From a list of predefined responses, here are the results for your viewing pleasure.
What is the most important activity to transfer training?
From a list of predefined responses, here are the results for your viewing pleasure.
- Identify the strategic business link--20%
- Assess the current skill gaps--26%
- Provide executive coaching & support--28%
- Measure the business impact--22%
- Other--1%
Subscribe to:
Posts (Atom)