Tuesday, March 29, 2011

Action Learning Practices that Drive Call Center Excellence

In a recent action learning and leadership development quarterly poll, a large % of leaders stated that "ensuring the best call center mid-level leadership acumen possible" was keeping them up at night.
A small % increase in call center leadership acumen can boost inside sales profits by as much as 50%. Research has shown that satisfied customers lead to greater sales growth.
Read more about some of the best action learning and leadership development programs, call center practices and make the link between industry leading inside sales revenue growth and service...

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