Beyond supervising and delegating, the best leaders show genuine interest in their employees by providing both positive and constructive feedback on a regular basis.
Individuals typically use one of two basic communications to get people to do something - Directing or Informing. These communications are on a continuum from very directing to very informing. Combined with role, handling these two different preferences can make or break your communication effectiveness.
Follow these four steps for better results:
- Build Rapport: Approach your direct report in a way that will open, not close down, effective communication.
- Establish the Agenda: Present the purpose of the discussion.
- Define Feedback: Discuss specifically what the employee is doing well and what needs improvement.
- Create an Action Plan: Agree upon a "go forward" strategy.